Frequently Asked Questions

Questions About Bird's Nest

Questions About Shipping and Ordering

We use 100% traditional hand-cleaned bird’s nest from our Malaysian and Indonesian farms. Throughout the process, there is strictly no bleaching and our products are bottled and prepared in Singapore according to strict regulatory standards. You can learn more about our processes at

Yes, each signature bottle contains 9 grams of bird’s nest.

The shelf life of an unopened bottle of bird's nest is 2 years, and it must be kept in a cool and dry place and away from direct sunlight. Storing it in room temperature is perfectly fine. Once opened, we recommend keeping it in the fridge and consuming it within 7 days.

Regular consumption of bird’s nest can strengthen our respiratory system and has traditionally been used to enhance one’s complexion due to its high collagen content.

It’s definitely fine to finish the whole bottle in one day. However, for optimal health benefits, we recommend having 2 tablespoons per day.

Our bird's nest and hashima are safe for pregnant women. However, we recommend consuming the bird's nest in the 2nd trimester and in moderation.

For our Collagen Glow Berries, we recommend consulting your physician for medical advice before consuming.

Yes, our bird’s nest products are definitely safe for children. We would recommend a moderate consumption level of 1 tablespoon a day.

You can consume our products in moderation as bird’s nests are neutral and restorative. However, we would recommend checking with your doctor the exact amount not to exceed per day. Our suggestion would be 2 tablespoons a day.

Our bird's nest range of products are cooked in a halal-certified facility.

We use 100% all-natural ingredients in our products. No preservatives are added, as we use a high-heat process called retorting to treat our products, which extends their shelf life.

Our bird's nests are ethically harvested in bird houses in Indonesia and Malaysia such that only when the birds have left the nests do we harvest them. This is crucial to creating an environment where the birds come back to nest again.

Yes, we do use a natural stabilizer so that the bird’s nests are kept intact during the shipping process.

We use gellan gum, which is a vegetarian ingredient and can even be used as a plant-based substitute for gelatin. Furthermore, it has been approved by the USDA for use in organic foods. Vegan, non-GMO, allergen-free, gluten-free, and halal/kosher diet-approved versions of the ingredient are also available.

They are all high premium-quality bird nests. The only difference is that the bird’s nest used in the Supreme Wolfberries & Pandan is longer and even thicker than our standard variants that use house nests.

The Cave Origin Bird’s Nest is harvested from caves in Malaysia, which is typically priced at a premium due to the rarity and difficulty in harvesting. Compared to the house nest offering, the Cave Origin Bird’s Nest is smoother and tastes much more ‘eggy’.

We weigh the bird’s nest dry before the cooking process.

Bovine-derived collagen peptide powder is used for the Bird’s Nest with Collagen & Pearl flavour.

Shipping within Singapore is free of charge. There is a fee of $3.00, though, should you prefer to receive your order within a particular time slot.

For our International customers, we charge a subsidized shipping rate:
Malaysia - SGD 4.99
New Zealand, Australia and UK - SGD 7.99
Brunei, Philippines, Switzerland, Ireland - SGD 10

At this point, we only accept credit/debit cards, PayPal, Paynow, and hoolah.

At this point in time, we only retail through online channels and have no physical distributors. However, deliveries are usually quite quick and we typically get orders to customers within 3-5 business days through DHL express. You can make an order at

Unfortunately, self-collection is not applicable. However, we can arrange a courier delivery for you for an additional fee. The amount varies by distance/area.