Shipping Policy
Placing an Order
Products Information
Refund Policy
Returns and Exchange
Subscription
We offer standard shipping and express shipping options. Standard shipping typically takes 1-3 working days, and express shipping typically take 1 day.
Please note that there will be extra fee charged for express shipping.
Once your order is placed successfully, you will receive an auto-generated email confirmation within minutes of placing your order online.
Please ensure that the email provided to us is valid.
If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder.
Yes, we offer international shipping to selected countries. During the checkout process, you can enter your delivery address to check if we deliver to your country and view the applicable shipping costs.
Shipping within Singapore is free of charge. But there will be an extra fee if you want to use express delivery.
For our International customers, we charge a subsidized shipping rate:
HK, Taiwan, Malaysia, Philippines, Brunei, Thailand - SGD 4.95
UK, Ireland, NZ, Australia - SGD 9.95
Shipping is free for Singapore address. We also offer free shipping on international orders that meet a certain minimum purchase amount which is SGD250.
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status and estimated delivery date of your package.
We understand the concern. If your package is lost or stolen during shipping, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it promptly.
If you need to change your shipping address after placing the order, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes after the order has been processed for shipping.
If you want your boosters to be shipped without the box, you may just add a note to your order during your check out about your request or alternatively, you can send us a message through our platforms / email address at support@purestnest.com.
This will depend on our courier's availability and there will be an extra fee for same-day delivery.
Please reach out to us if you have any urgent request and we will do our best to assist you.
At this point, we only accept credit/debit cards, PayPal, Paynow, and Atome.
At this point in time, we only retail through online channels and have no physical distributors. However, deliveries are usually quite quick and we typically get orders to customers within 3-5 business days through DHL express. You can make an order at https://purestnest.com
Self-collection is available for SG customers. Please contact us at support@purestnest.com so we can share the details with you.
We use 100% traditional hand-cleaned bird’s nest from our Malaysian and Indonesian farms. Throughout the process, there is strictly no bleaching and our products are bottled and prepared in Singapore according to strict regulatory standards. You can learn more about our processes at https://purestnest.com
Our Bird's Nest range of products and the Marine Collagen Peptides are prepared in a Halal-certified facility. Our Snow Hashima, Super Boosters, and other products are not Halal-certified.
The following products are vegan-friendly:
1. Sicilian Orange Slimming Elixir
2. Ginseng Turmeric Superjuice
Our Bird’s Nest and Snow Hashima are safe for pregnant women and those who are breastfeeding. We advice to take it in moderation and we recommend consumption during the 2nd trimester.
As for our SuperBoosters and Essentials, while our ingredients are generally considered safe and do undergo lab testing, we recommend that breastfeeding and pregnant women consult with their healthcare provider before taking any supplements or making significant changes to their diet.
Your health and safety are our top priority and we want to ensure you make the best choices for yourself and your baby.
Yes, our products are safe to be consumed together on a daily basis.
But do take note of the consumption directions, whether to take it before, during, or after meals.
You can find the FAQs at the bottom of each product page.
We have summarized all the frequently asked questions about each product there.
If you need more information, please don't hesitate to reach out to us at support@purestnest.com
We stand behind the quality of our products and offer a 90-day guarantee. If, within 90 days of your purchase date, you find that our product is not suitable for your needs, we will be happy to provide you with a refund.
The refund amount will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Customers are eligible for a refund under the money-back guarantee policy, with a maximum limit of one claim per customer and a refund amount not exceeding S$400.
If you don't feel like the product is working for you within 90-days of the purchase date, you are still eligible for a refund even though you don't have any products left to return to us.
Once we receive the returned item, it typically takes 1-3 business days to process the refund. The exact time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
Yes, refund requests should be made within 90 days of the original purchase date. Beyond this period, we may not be able to process the refund.
Our return policy allows you to return products within 90 days of the purchase date. It needs to be in good conditions (sachets and bottles are still in sealed condition).
If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is for personal reasons (e.g., change of mind), the customer will be responsible for the return shipping fees.
Once we receive the returned item, it typically takes 1-3 business days to process the return and issue the refund. Please note that depending on your payment method, it may take an additional few days for the funds to appear in your account.
We apologize for any inconvenience caused. Please contact our customer support immediately, and we will arrange for a replacement or issue a full refund, including any return shipping costs.
For subscription, if you are looking for regular consumption of our products the subscription plan is best for you. If you subscribed we will ship your order in 1-3 business days then your future deliveries are based on the frequency you've chosen, for example, if you choose the every 4 weeks delivery, your subscription order will renew and we deliver it every 4 weeks.
Please be advised that it is auto renew subscription and we have 2 minimum cycles or orders before the cancellation. This is to prevent abuse of our preferential rate for subscribers.
On the product page, select "Subscribe and Save". Tell us how often you would like to receive your orders, enter payment details and hit Subscribe.
Our logistics team prepares to ship your supply on the same day, every 2-12 weeks that suits your lifestyle.
Your subscription is commitment-free and can be canceled anytime after your second order.
Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. A credit card or debit card is required for this.
Subscriptions automatically renew on the same day according to your selected interval as long as your billing information is valid and you haven't canceled.
Definitely. We do not store any sensitive information on our servers. We use Stripe as our payment processor, who have the most stringent level of certification available in the payments industry.
Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. The next billing date follows your selected interval.
You can:
Skip a delivery
Add or swap a product
Edit upcoming order date and quantity
Edit your shipping and billing information
Cancel your subscription(s)
Yes, you can cancel your subscription anytime through our customer portal.
You can also reach out to us at support@purestnest.com and we will assist with your cancellation.