I placed a wrong order - Snow Hashima which doesn't contain bird nest in it, hence I contacted Kristine, the customer service and she said I will have to pay $30 for return shipping, I was unhappy about it as the website did not mention about the return shipping fees of $30.
She was being very responsive, understanding and helpful to answer all my questions and finally she decided to waive the return shipping for me and I got my refund few days later after the product been shipped back to them. I was really touched and grateful for what she has done and I definitely recommend this company for their remarkable service and the whole shipping process was fully tracked and very quick. Thank you Kristine !